Privacy policy

Last updated: March 2026

At Nivrai, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment gateways)

Order Information

  • Products purchased
  • Transaction details
  • Order history

Device & Usage Information

  • IP address
  • Browser type
  • Pages visited on our website
  • Time spent on the website

This information helps us understand how customers interact with our store and improve the overall experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you regarding orders or inquiries
  • Provide customer support
  • Improve our website and services
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Payments

All payments on our website are processed securely through trusted third-party payment providers such as Razorpay, which may support UPI, debit/credit cards, and other payment methods.

Nivrai does not store your card or payment details on our servers. Payment information is processed directly through the payment gateway in accordance with their security standards.

4. Sharing Your Information

We may share your information with trusted service providers only when necessary to operate our business, such as:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting platforms
  • Analytics services

These partners are required to handle your information securely and only for the purpose of providing their services.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve functionality and performance

You may disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Security

We take reasonable precautions to protect your personal information. Our website uses secure technologies and trusted service providers to safeguard your data from unauthorized access, misuse, or disclosure.

However, no online system can guarantee complete security.

7. International Customers

Since we ship internationally, your information may be processed or transferred to service providers located in different countries for order fulfillment and delivery purposes.

By using our website, you consent to such transfers where necessary.

8. Your Rights

You may request to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your personal data (subject to legal requirements)

To make such a request, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will always be posted on this page with the revised date.

10. Contact Us

For questions about this Privacy Policy or how your information is handled, you may contact us at:

Nivrai
Jaipur, India

📧 Email: nivrai.in@gmail.com
📞 Phone: +91 9351296169